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    Hostess - Glen Prairie Restaurant

    Crowne Plaza Lombard Downers Grove
    Job Description
    SUMMARY:
    Hosts are responsible for providing direct one-on-one customer service to all guests.
     
    ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned.
    • Greets guests, seats guests, provide menus and other service literature to guests
    • Manages seating arrangements, evenly distributes sittings between service staff, constantly maintains an up-to-date floorplan of available tables
    • Answers the telephone, takes and manages reservations, provides guests with information via telephone and in person
    • General cleaning responsibilities, daily side work, other tasks as assigned by management
    • Perform the functions of bussers and room service attendants as necessary
     
    SUPERVISORY RESPONSIBILITIES:
    None.
     
    QUALIFICATION REQUIREMENTS:
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    EDUCATION and/or EXPERIENCE:
    Less than high school education; or one to three months related experience and/or training; or equivalent combination of education and experience.
     
    LANGUAGE SKILLS:
    Ability to read and comprehend simple instructions, menus, and customer requests.  Ability to effectively present information one-on-one to customers, clients, and other employees of the organization.
     
    MATHEMATICAL SKILLS
    Ability to add and subtract two digit numbers.  Ability to perform these operations using units of weight measurement, volume, and distance.
     
     REASONING ABILITY:
    Ability to apply common sense understanding to carry out simply one- or two-step instructions.  Ability to deal with standardized situations with only occasional or no variables.
     
    PHYSICAL DEMANDS:
    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee is regularly required to stand, walk, and talk or hear.  The employee frequently is required to use hands to finger, handle, or feel objects, or telephone.  The employee is occasionally required to reach with hands and arms and taste or smell. The employee frequently is required to stoop, kneel, crouch, or crawl and taste or smell.
     
    The employee must regularly lift and/or move up to 10-25 pounds.  Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus.
     
    WORK ENVIRONMENT:
    The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
     
    While performing the duties of this job, the employee will regularly handle chemical cleaning solutions, which must be carefully handled. Floors may be slippery. Employee may have to carry soiled dishes from tables and handle sharp objects such as knives and scissors. Broken glass or broken dishes can occur.
     
    The noise level in the work environment is usually loud.
     
    (Please note:  management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands).
     
     
     
     
     
     
    Contact Information